Members of the Executive Council, was called on 29th August 2007, for a briefing by our Group Human Resource and PMCARE SDN BHD (Medical Service Provider).
Our bank is in the process of engaging this medical service provider to take over the whole medical process currently handled by HR.  CIMB bank currently have 48,000 staff & dependants and Human Resources is not able to undertake this huge processes including medical bill claims, letter of guarantee, penal clinic & hospital, screening the bills, weekend services for staff and etc.
The Unions concerns were whether the service provider was able to provide our members with better service and the existing benefits remains.
 The PMCARE briefing details were as follows:

1. PMCard will be provided to all members and each family member.
2. Letter of Guarantee within 30 minutes.
3. 24 hours Toll-Free service number 1-300-88-6868 for 365 days for assistance, plus letter of guarantee.
4. Initially, all our existing penal of clinics and hospitals remains.
5. PMCARE assures no inferior medicines.
6. Assures confidentiality.         
7. Existing PMCARE customers are TNB, Telekom, Affin Bank & etc.
8. All medical bill claims by members (non panel) will be paid within 30 days.
9. Replacement of loss PMcard card is set at RM30 

With all the above, the bank was given a three months trial period before the bank decides to sign up with PMcare Sdn Bhd. The Union was informed that the effective date will be 1st October 2007 and it applies to grade 34 and above.
Unions view
The issue with medical service provided by the Bank, has come up to a level where a lot of complaints in regards to delay in payment, difficulty in getting letter of Guarantee, Hospitals not willing to accept the Banks letter of guarantee. These issues had nothing to do with rejection on the part of the Bank but more towards inefficiency. The level of service by the Bank is not satisfactory at the moment. On certain matters the Union had to intervene to resolve problems in regards to medical claims.
With a trial period of 3 months given by the service provider, this will allow the Union to judge the effectiveness of the service provider. During this period, we request all members to provide input on the level of service provided by PMCARE. Based on this information given by members we will be able to know the level of service given by PMCARE and the Union can decide whether to agree to continue with their service. The best way to give your inputs is by using our “Feedbacks Forms” in this website. This will allow us to gather as much inputs as possible to arrive on a concrete decision. During this trail period of 3 months we want members to test out their toll service number (is it really easy to get them? Are they really available 24 hrs? How efficient are they?). We want the best as such, we want less hitches. Also do not forget to forward your complaints to the Bank HRs helpdesk.